FAQ

Nothing. The service is free for homeowners. Renovators pay to be part of the network, so you never pay us a cent for quotes and you are never under any obligation to accept one.

Three is the standard. If you would rather see two, or four, say so in your brief and we will match accordingly.

Most briefs get a first reply within 24 hours on business days. Complex jobs, or briefs sent late on a Friday, can take a little longer.

The more detail you give, the closer the quotes will be to a real price. At minimum we need a postcode and a way to contact you. Photos, rough dimensions, a budget band and your preferred start date help enormously.

Every renovator we match you with holds a current NSW contractor licence for the work they quote, carries public liability insurance, and can produce a waterproofing certificate on completion in line with AS 3740.

No. You can take all three quotes and do nothing with them. There is no fee, no cancellation charge and no obligation of any kind.

For anything beyond a small refresh, yes, and you should insist on it. A bathroom quote written without seeing the room, the access and the existing plumbing is an estimate wearing a quote's clothing.

Most full renovations land between $18,000 and $30,000. A refresh on the existing layout can start around $8,000, and premium or structural work commonly runs $35,000 to $60,000 or more. Our cost guide breaks this down line by line.

Three to five weeks on site for a typical full renovation, two to four weeks for a small bathroom, and longer if fixtures have long lead times or the layout changes significantly.

Usually not. A like-for-like bathroom renovation is generally exempt development in NSW. Approval is needed for structural change, altering external walls or windows, heritage listed properties, and anything your strata scheme requires.

Strata schemes almost always require written approval before wet-area work, and many restrict work hours and lift access. Tick the strata option on the quote form so renovators price the extra time and paperwork properly.

It is the single most important thing in a bathroom. A failed membrane is invisible for years and then costs more to fix than the original renovation. In NSW it must be installed to AS 3740 and certified, and you should keep that certificate with the property records.

It is common in wet areas of pre-1990 homes. Removal must be done by a licensed asbestos removalist and is quoted separately. Any renovator who offers to just rip it out should be removed from your shortlist immediately.

Usually yes, and it can save money, but the quote must say clearly what you are supplying. You also carry the risk: if your vanity arrives damaged or late, the trade schedule is your problem rather than the renovator's.

NSW law caps the deposit on residential building work. Beyond that, payments should follow real progress stages such as rough-in, waterproofing, tiling and completion. Be wary of anyone asking for a large payment before work starts.

It goes to the renovators matched to your job so they can quote, and nowhere else. We do not sell or rent your details. Our privacy policy sets out the full detail and how to ask for your data to be deleted.

Yes, and you should ask. Adjoining wet areas share demolition, waterproofing, tiling and trade attendance, which makes doing them together materially cheaper than doing them a year apart.

Tell us. We will match different ones, or stop entirely. If a renovator is pushy or unprofessional, that feedback is how they come off the network.